Customer Service

1. Handle customer enquiries, shipment instructions and requests promptly and professionally.
2. Coordinate import and export shipments from booking until final delivery.
3. Arrange freight bookings with shipping lines, NVOCCs and other service providers.
4. Monitor vessel/flight schedules, cut-off times, ETA/ETD and shipment progress, and provide timely updates to customers.
5. Review shipping documents, including invoices, packing lists, bills of lading and certificates of origin, to ensure information is complete and accurate.
6. Follow up with customers on missing or incorrect documents and coordinate with the Customs Brokerage team for customs clearance.
7. Liaise with shipping lines, hauliers, transporters, warehouses and other service providers to ensure smooth shipment and delivery arrangements.
8. Follow up on shipment delays, documentation issues, delivery problems and other operational matters until resolved.
9. Ensure shipment details, bookings, documents, rates and status are accurately and promptly updated in the ERP system.
10. Coordinate with Operations, Billing and other internal teams to ensure shipments are completed and billed correctly.
11. Maintain proper shipment records and ensure all shipments are handled according to customer requirements, company procedures and applicable regulatory requirements
12. Perform other related duties as assigned by Management.