CRM Support Analyst
Undisclosed
Location: Petaling Jaya (First Avenue), Selangor Contract: 12 Months | Work Mode: Fully Onsite Job Description: We are looking for a Sales Support Specialist with experience in Salesforce CRM support
Location: Petaling Jaya (First Avenue), Selangor
Contract: 12 Months | Work Mode: Fully Onsite
Job Description:
We are looking for a Sales Support Specialist with experience in Salesforce CRM support and sales operations to provide day-to-day user assistance, troubleshoot issues, coordinate system enhancements, and improve CRM processes.
Key Responsibilities:
- Provide first-level Salesforce CRM support and resolve user queries.
- Troubleshoot issues and coordinate with technical teams for resolution.
- Track support cases, change requests, and follow-ups.
- Support Salesforce enhancement projects and process improvements.
- Assist with User Acceptance Testing (UAT) and defect tracking.
- Prepare CRM reports, perform data checks, and maintain documentation.
- Coordinate with business and technical stakeholders.
Mandatory Skills:
- Minimum 2+ years of experience in Salesforce User Support, CRM Operations, or Sales Operations Support.
- Hands-on experience with Salesforce CRM support.
- Strong troubleshooting and problem-solving skills.
- Good communication and stakeholder management skills.
- Strong organisational and follow-up skills.
Good to Have:
- UAT and system enhancement experience.
- Process flow and SOP documentation.
- CRM reporting and data analysis experience.
