Area Manager
Undisclosed
About VDart Malaysia We are Purpose Driven, High Growth and a Great Place to Work Certified Organization! VDart Malaysia is one of the fastest growing talent management and digital solution providers
About VDart Malaysia
We are Purpose Driven, High Growth and a Great Place to Work Certified Organization!
VDart Malaysia is one of the fastest growing talent management and digital solution providers established in the year 2007. As part of our continued Global Growth Strategy, we are excited to bring digital capabilities to Malaysia. VDart Malaysia Sdh Bhd will serve as our Regional Headquarters for ASEAN region. We are committed in bringing world class technology, build strong digital talent pool in emerging technologies and transform how businesses leverage technology in Malaysia. We serve various customers including Fortune 100 companies across various domains globally. VDart Malaysia partners with industry leaders in Cloud, Intelligent Automation, IoT, Customer experience, and Security solutions. With distinct digital practices, we help our partners to build for tomorrow by reimaging their business today. From helping our partners to bridge talent in product development and embedded software, we provide resources and solutions globally across a wide range of industries, from automotive and mobility to energy, healthcare, and life sciences, manufacturing, consumer industries, and beyond.
Location: Petaling Jaya (First Avenue), Selangor
Contract: 12 Months
Work Mode: Onsite
Job Description
We are looking for an experienced Merchant Zone Manager to manage merchant relationships, drive engagement, resolve operational issues, and improve merchant performance across the assigned area.
Key Responsibilities
1. Merchant Engagement & Relationship Management
- Build and maintain strong relationships with existing merchants through regular face-to-face visits.
- Plan merchant visits, conduct discussions, and identify opportunities to improve business performance.
- Educate merchants on the Merchant App, marketing tools, and platform features to grow their business.
2. Issue Resolution & Continuous Improvement
- Identify and resolve merchant operational issues, technical problems, and service-related concerns.
- Collect merchant feedback and coordinate with internal teams to address challenges.
- Share successful engagement strategies and best practices with the team.
3. Performance Monitoring & Collaboration
- Monitor merchant engagement, satisfaction, issue resolution, and platform adoption KPIs.
- Analyse performance data and identify areas for improvement.
- Work closely with Sales, Operations, Marketing, and Product teams to improve merchant experience.
Mandatory Skills & Qualifications
- Minimum 1 year of experience in Sales or Account Management.
- Experience in Area Management, Sales Management, or Account Management.
- Strong client relationship management and communication skills.
- Excellent problem-solving abilities and resilience.
- Ability to monitor KPIs, analyse performance data, and drive improvements.
- Proficiency in English and Bahasa Malaysia.
- Must be proactive, self-driven, and comfortable with face-to-face merchant engagement.
Preferred Skills
- Mandarin or Tamil language proficiency.
- Knowledge of the local business market, particularly Wangsa Maju or Shah Alam.
- Experience managing merchant or business partner relationships.
