QA MANAGER

To plan, manage, and oversee all Quality Assurance and Quality Control activities to ensure that products and manufacturing processes meet customer requirements, quality standards, and applicable regulatory requirements. Responsible for maintaining and improving the Quality Management System (QMS), ensuring product quality, customer satisfaction, and continuous improvement.

A. Quality Assurance & Quality Control Management

1. Manage and oversee daily QA and QC operations, including Incoming Quality Control (IQC), In-Process Quality Control (IPQC), and Outgoing Quality Control (OQC).
2. Ensure all products meet customer specifications, engineering drawings, and established quality standards.
3. Develop, implement, and maintain quality control procedures, inspection standards, and work instructions.
4. Monitor product quality throughout the manufacturing process.
5. Ensure proper inspection, testing, and verification of raw materials, components, and finished products.
6. Review and approve inspection reports, quality records, and relevant documentation within delegated authority.

B. Quality Management System (QMS) & ISO Compliance

1. Maintain and improve the company's Quality Management System in accordance with ISO 9001 requirements.
2. Ensure compliance with company quality policies, procedures, and customer requirements.
3. Coordinate and participate in internal, external, and customer audits.
4. Monitor and follow up on Non-Conformity Reports (NCRs) and corrective actions.
5. Ensure effective implementation of corrective and preventive measures.
6. Support management review meetings and quality performance reporting.
7. Promote quality awareness and continuous improvement throughout the organization.

C. Customer Quality Management

1. Handle customer complaints, product quality issues, and customer feedback.
2. Lead investigations into customer-reported defects and non-conformities.
3. Coordinate root cause analysis and corrective actions using appropriate quality tools.
4. Prepare and review 8D reports, corrective action reports, and customer quality documentation.
5. Liaise with customers on quality-related matters and ensure timely resolution of complaints.
6. Monitor customer satisfaction and quality performance.

D. Supplier Quality Management

1. Monitor incoming material and component quality.
2. Coordinate with Purchasing and relevant departments to address supplier quality issues.
3. Evaluate supplier quality performance and monitor recurring defects.
4. Initiate Supplier Corrective Action Requests (SCARs), where necessary.
5. Support supplier audits and improvement activities when required.

E. Non-Conforming Product & Corrective Action Management

1. Ensure proper identification, segregation, and control of non-conforming products.
2. Review and coordinate disposition of rejected or defective materials and products.
3. Lead root cause investigations using quality tools such as 5 Why Analysis, Fishbone Diagrams, and 8D Methodology.
4. Monitor corrective action effectiveness and prevent recurrence of quality issues.
5. Coordinate with Production, Engineering, and other departments to resolve quality problems.

F. Quality Inspection & Measurement Control

1. Ensure inspection and measurement activities are performed according to established procedures.
2. Monitor calibration and verification of measuring equipment.
3. Ensure inspection personnel are competent in using measuring instruments and interpreting engineering drawings.
4. Review inspection methods and recommend improvements.
5.Ensure proper maintenance of inspection and testing records.

G. Quality Performance & Continuous Improvement

1. Establish, monitor, and report quality Key Performance Indicators (KPIs).
2. Analyze internal rejection rates, customer complaints, rework, scrap, and Cost of Poor Quality (COPQ).
3. Initiate and lead quality improvement activities to reduce defects and improve process performance.
4. Collaborate with Production and Engineering teams on process improvement initiatives.
5. Promote problem-solving techniques and quality improvement practices.

H. Team Management & Employee Competency

1. Lead, supervise, and develop QA/QC personnel.
2. Assign duties and monitor the performance of quality personnel.
3. Identify training needs and coordinate competency development with HR.
4. Ensure employees receive appropriate training on inspection methods, quality standards, and customer requirements.
5. Conduct performance evaluations and provide coaching to team members.
6. Ensure QA/QC personnel understand the company's Quality Policy and relevant quality objectives.

I. General Responsibilities

1. Ensure compliance with company policies, safety rules, and applicable QESH requirements.
2. Maintain confidentiality of customer specifications, quality records, and company information.
3. Participate in cross-functional meetings and improvement projects.
4. Perform other duties and responsibilities as assigned by management.

Knowledge & Skills

1. Good knowledge of ISO 9001 Quality Management System.
2. Strong understanding of QA/QC processes and manufacturing quality standards.
3. Knowledge of quality tools such as 7 QC Tools, 8D, FMEA, SPC, MSA, and 5 Why Analysis.
4. Ability to interpret engineering drawings, GD&T, and customer specifications.
5. Familiarity with measuring equipment such as Vernier Calipers, Micrometers, Height Gauges, and CMM.
6. Strong leadership, analytical, communication, and problem-solving skills.
7. Proficiency in Microsoft Office applications and quality reporting.

Job Authority & Accountability

1. Supervise and manage QA/QC departmental operations.
2. Recommend rejection, segregation, or release of materials and products based on approved quality requirements.
3. Stop or escalate production activities when significant quality risks are identified, in accordance with delegated authority.
4. Review and approve quality-related documents within assigned authority.
5. Recommend corrective actions and quality improvement initiatives.
6. Report significant quality issues and non-conformities to management.

5. Key Performance Indicators (KPIs)

1. Customer complaint rate and resolution time.
2. Internal rejection and defect rates.
3. Scrap and rework reduction.
4. On-time closure of NCRs and corrective actions.
5. Supplier quality performance.
6. Calibration compliance.
7. Internal and external audit performance.
8. QA/QC employee competency and training effectiveness.