EXECUTIVE, PROCESS & DATA ANALYSIS

1. Develop and maintain departmental DQO dashboards.
2. Collect, consolidate and analyse data from CRM, ERP, Excel and Microsoft 365 to generate accurate reports, monitor KPIs and provide useful insights for management and process improvement.
3. Ensure data accuracy and consistency by identifying discrepancies, investigating data issues and coordinating corrective actions with relevant departments.
4. Develop, implement and maintain automated workflows for DQO submission, DCN, CAR, internal audit actions and quality management processes using Microsoft tools.
5. Identify opportunities to improve business processes, streamline reporting, enhance data visibility and support quality management activities and internal audits.