QAQC EXECUTIVE / ENGINEER

Job description:

1. Job Purpose

To ensure that all safety glass products are manufactured in accordance with customer specifications, applicable standards, company quality requirements and production procedures. The QA Engineer is responsible for monitoring and improving the quality management system, production processes and product quality to minimize defects, customer complaints and quality-related issues.

2. Key Responsibilities

Quality Assurance & Process Control

Monitor and ensure production processes comply with established Quality Management System (QMS), work instructions, SOPs and quality standards.

Establish and maintain quality control procedures for safety glass manufacturing processes.

Monitor critical quality parameters throughout the production process, including glass cutting, edging, drilling, tempering, laminating and other relevant processes.

Conduct process audits and product quality audits to ensure compliance with specifications.

Identify potential quality risks and implement preventive actions.
Work closely with Production and Engineering teams to improve process stability and product quality.

Product Quality & Inspection

Ensure finished products meet customer specifications, drawings, approved samples and applicable standards.

Review and verify inspection and testing results.

Investigate product defects such as scratches, chips, cracks, breakage, distortion, roller marks, bubbles, delamination, edge defects and other quality issues.

Ensure proper handling and control of non-conforming products.

Recommend disposition of rejected or non-conforming products together with relevant departments.

Root Cause Analysis & Corrective Action

Investigate internal quality issues and customer complaints.

Conduct root cause analysis using appropriate quality tools such as 5 WHY

Prepare and monitor Corrective and Preventive Action (CAPA).

Follow up with relevant departments to ensure corrective actions are implemented effectively.

Monitor recurring defects and develop preventive measures to reduce rejection and rework rates.

Customer Complaint & Quality Support

Handle technical investigations related to customer complaints.

Prepare quality reports and corrective action reports when required.

Liaise with customers regarding technical and quality-related matters when necessary.

Support Production and Sales teams in resolving customer-specific quality requirements.

Quality Documentation & Reporting

Prepare and maintain quality reports, inspection records, test results and quality documentation.

Monitor quality performance indicators such as rejection rate, defect rate, rework rate and customer complaints.

Prepare monthly quality reports and highlight major quality issues and improvement actions.

Ensure quality records are properly maintained and traceable.
Calibration & Testing

Monitor the calibration status of measuring and testing equipment.

Ensure measuring instruments are properly maintained and calibrated according to schedule.

Coordinate with relevant departments or external calibration providers when required.

Ensure testing activities are conducted according to approved procedures and applicable standards.

Internal Audit & QMS

Participate in internal quality audits and assist in maintaining the company's QMS.

Identify non-conformities and follow up on corrective actions.

Assist in preparation for customer, certification and external audits.

Ensure relevant quality procedures and records are properly implemented and maintained.

Support continuous improvement activities related to ISO 9001 and quality management.

3. Continuous Improvement

Identify opportunities to improve production processes and reduce quality-related costs.

Analyze quality trends and recommend improvement actions.

Work with Production, Engineering and Maintenance teams to reduce defects, scrap and rework.

Participate in quality improvement projects and process optimization initiatives.

Promote a quality-focused culture throughout the production environment.

4. Safety & Compliance

Ensure all quality inspection and testing activities are carried out safely.

Comply with company safety rules, PPE requirements and applicable occupational safety requirements.

Report any unsafe conditions or practices observed during quality inspections.

Ensure quality processes comply with applicable regulatory and industry requirements.