Customer Service Executive

Key Responsibilities
• Patient Communication (40%): Respond to WhatsApp/phone inquiries and prioritise the messages within 24 - 48 hours, route messages to doctors/teams, handle basic complaints, and ensure top-notch service.
• Appointment Booking & Conversion (30%): Manage appointment bookings/reminders, follow up with potential patients, and achieve appointment target.
• Clinic & Team Support (15%): Support clinic staff during peak hours (e.g., basic vital signs taking with training), assist with customer admin, and help out across teams as needed.
• Professional Conduct (15%): Maintain patient privacy, communicate professionally, and collaborate closely with doctors, assistants, and management.
Requirements
• Mandarin speaker is preferred / prioritized
• Great communication skills via phone, WhatsApp, and in person.
• Customer-oriented with strong problem-solving and follow-up skills.
• Target-driven, punctual, and comfortable working in a team environment.
• Basic medical/clinic support experience is a bonus (training will be provided).