Executive - Engagement and Relations

The Executive, Engagements and Relations supports the University’s strategic objectives by coordinating stakeholder engagement initiatives and relationship management activities across government, community, industry, alumni, and other key partners. The role provides operational and administrative support for programmes, meetings, visits, and collaborative projects, while managing communications, documentation, and follow-ups to ensure effective coordination, timely execution, and strong stakeholder relationships.

Key Responsibilities

1) Engagement Support and Coordination
- Provide operational and administrative support in coordinating and implementing stakeholder engagement initiatives involving government, community, industry, alumni, and other partners.
- Assist in preparing stakeholder profiles, background information, scheduling activities, maintaining documentation, and ensuring timely follow-up in line with approved objectives.

2) Programs and Activity Implementation
- Support the planning, coordination, and implementation of engagement programs and activities.
- Provide operational support as required to ensure effective delivery of engagement activities, including logistics, scheduling and resource management and etc.

3) Relationship Management
- Coordinate day-to-day communications, enquiries, and follow-ups with external stakeholders, escalating complex matters when necessary.
- Maintain accurate engagement records and monitor agreed actions and outcomes to ensure continuity and effective relationship management.
- Collaborate with faculties, schools, and professional units to coordinate and support stakeholder engagement activities.
- Facilitate timely and accurate information sharing among internal stakeholders in accordance with established communication protocols and workflows.

4) Reporting and Analysis
- Maintain accurate engagement records, databases, and plans; analyse data to evaluate programme effectiveness
- Prepare reports with insights and recommendations to support strategic decision-making.

JOB REQUIREMENTS

- Bachelor’s degree from a recognised institution. Master’s degree holder can be considered.
- A minimum of three (3) years of relevant working experience.
- A high level of business acumen.
- Ability to lead, manage and motivate a team.
- Excellent communication and negotiation skills.
- An excellent command of written and spoken English/Bahasa Malaysia.
- Proven ability to manage stakeholders from a wide range of backgrounds and cultural expectations.
- Broad knowledge of Malaysian educational systems and frameworks, and government policies in relation to all area related to higher educations, community and industry engagements.
- Demonstrated ability to work in a consultative and team environment.
- Proven ability to manage stakeholders from a wide range of backgrounds and cultural expectations.