Food and Beverage Assistant

1. Job Purpose

The Food and Beverage Assistant delivers an exceptional dining experience by blending high-quality customer service with efficient operational support. Operating across restaurants, hotels, cafes, and banquet spaces, this position bridges front-of-house guest interactions and back-of-house kitchen coordination to maintain premium service flow.

2. Key Responsibilities & Duties

a) Guest Service & Order Management

- Welcome & Seating: Greet patrons warmly, escort them to tables, present menus, and showcase daily culinary or beverage specials.

- Order Processing: Record food and drink selections accurately using modern Point of Sale (POS) systems while ensuring dietary restrictions are clearly flagged to the kitchen.

- Upselling: Maximize business revenue by proactively suggesting premium beverage pairings, appetizers, and seasonal desserts.

- Payment Handling: Process cash, credit, debit, or mobile room charges securely while maintaining an accurate individual cash drawer.

- Food & Beverage Delivery Service Flow: Liaise actively with kitchen and bar teams to coordinate correct timing of courses.

- Table Service: Deliver appetizers, multi-course meals, and complex drink orders to tables safely using standard service tray carrying protocols.

- Table Maintenance: Clear empty glassware, finished dishware, and soiled linens continuously. Refresh water glasses, replenish condiments, and reset tables promptly for the next party.

- Operations, Sanitation & Safety Hygiene Compliance: Execute daily deep-cleaning routines across dining areas, side stations, and bar counters according to HACCP guidelines.Logistics & Restocking: Refill beverage coolers, organize ambient storage rooms, set up ice wells, roll silverware, and report low stock to supervisors.

- Event Execution: Arrange table layouts, standard buffets, bars, and staging configurations for private functions or corporate banquets according to formal floor plans.