Sales support specialist

About VDart Malaysia

We are Purpose Driven, High Growth and a Great Place to Work Certified Organization!

VDart Malaysia is one of the fastest growing talent management and digital solution providers established in the year 2007. As part of our continued Global Growth Strategy, we are excited to bring digital capabilities to Malaysia. VDart Malaysia Sdh Bhd will serve as our Regional Headquarters for ASEAN region. We are committed in bringing world class technology, build strong digital talent pool in emerging technologies and transform how businesses leverage technology in Malaysia. We serve various customers including Fortune 100 companies across various domains globally. VDart Malaysia partners with industry leaders in Cloud, Intelligent Automation, IoT, Customer experience, and Security solutions. With distinct digital practices, we help our partners to build for tomorrow by reimaging their business today. From helping our partners to bridge talent in product development and embedded software, we provide resources and solutions globally across a wide range of industries, from automotive and mobility to energy, healthcare, and life sciences, manufacturing, consumer industries, and beyond.

Sales Support Specialist

Location: First Avenue, Petaling Jaya, Selangor
Contract: 12 months | Onsite

Mandatory skills:

Minimum 2+ years of relevant experience in Salesforce user support, CRM operations, sales operations support, or a related role.

Hands-on experience providing Salesforce user support or working in CRM operations.

Strong understanding of CRM processes and sales operations support.

Ability to troubleshoot basic system issues, respond to user queries, and track cases or change requests through resolution.

Strong communication and stakeholder collaboration skills, including explaining issues clearly to business and technical teams.

Strong organisational skills, follow-through, independent working ability, and capacity to learn systems quickly.

Nice-to-have skills:

Experience supporting User Acceptance Testing (UAT) or system enhancement projects.

Experience preparing process flows and documenting Standard Operating Procedures (SOPs).

Experience extracting, analysing, and reviewing CRM reports.
Experience performing CRM data quality checks.

Experience coordinating with technical teams and business stakeholders on issue resolution and change adoption.

Key responsibilities:

Respond to Salesforce process-related questions and user queries.

Troubleshoot basic Salesforce issues and track cases or change requests until resolution.

Coordinate with the Technical Solutions team and business stakeholders.

Support requirements gathering, project activities, and UAT.

Maintain process documentation, issue logs, and operational records.

Prepare or review CRM reports and conduct routine data quality checks.

Support ongoing Salesforce CRM improvements and process enhancements.