Sales Operations Specialist

Job Description

1) Enrich, triage and route inbound leads in Microsoft Dynamics 365 according to a streamlined process.
2) Execute and document first-touch outreach within defined SLAs and run structured multi-touch cadences.
3) Maintain CRM data hygiene and proactively prevent lead auto-rejections.
5) Track and report lead volume, SLA compliance, cadence adherence, and conversion.
6) Collaborate with multiple stakeholders to troubleshoot issues and streamline processes.
7) Provide dedicated Lead Management support for assigned accounts.

Requirement
1. Hands-on experience with an enterprise CRM (Microsoft Dynamics preferred).
2. Proficiency with Microsoft Excel.
3. Proven ability to meet response-time SLAs and handle high-volume outreach.
4. Added bonus: Familiarity with automation tools (e.g., VBA, Python)