Client Servicing Executive / Associate Manager

Key Responsibilities
1. Client Relationship Management
• Serve as the lead client liaison, building and maintaining strong, long-term client relationships.
• Conduct thorough discovery meetings to understand clients' objectives, budget, target audience, and event vision.
• Develop comprehensive and persuasive event proposals, presentations, and quotations in response to client briefs.
• Negotiate contracts, manage project scope, and secure client approvals throughout the project lifecycle.
• Address all client enquiries, concerns, and change requests promptly and professionally while managing client expectations effectively.

2. Internal Project Coordination
• Clearly and accurately brief the internal Creative, Project, Design, Production, and Styling teams on client requirements, objectives, timelines, and budgets to initiate the creative and execution process.
• Ensure effective communication between clients and internal teams throughout the project lifecycle, keeping all stakeholders aligned on deliverables, timelines, and expectations.

3. Event Execution & Management Support
• Create and manage detailed project timelines, workbacks, checklists, and resource allocation plans.
• Attend client meetings, site visits, rehearsals, and event days as the client's key representative, providing on-site management support and acting as the primary point of escalation for client-related matters.
• Ensure all event deliverables adhere to the approved proposal, design intent, technical requirements, and quality standards.

4. Post-Event Reporting
• Conduct post-event debrief sessions with clients to gather feedback, evaluate project success, and identify opportunities for improvement.
• Prepare comprehensive post-event reports, budget reconciliations, and participate in internal post-mortem meetings to capture key learnings and best practices.