Customer Service Executive

 Promote quality service to customers and provide best solutions to customers’ needs
 Handle and respond to customer calls, complaints and enquiries in an efficient, courteous,
professional and tactful manner
 Attend personally / face-to-face when necessary to resolve difficult / complicated cases
 Compile Monthly Summary Reporting for Management’s Review
 Present Quarterly Reporting for Management Review and Operations Meetings
 Formulate Easy-Steps Customer Service Kit & Customer Service Cases Scenarios Manual for
outlets.
 Assist in the development, implementation, maintenance of policies, process flow and procedures
for Customer Relationship Management software administration and its appropriate use.
 Support in the organizing of Customer Relationship Management activities, as and when
required.
 Assist in ad-hoc assignment as required by management.
 To perform any other duties as may be assigned from time to time.
 Ensure the confidentiality of all Company matters.