Customer Service cum Sales Admin Executive

Job Description:
- Communicate and coordinate seamlessly across internal departments.
- Develop an in-depth understanding of our products and products to deliver exceptional support.
- Ensure high customer satisfaction by maintaining an empathetic, positive, and professional attitude.
- Manage online orders and prepare physical products for courier service collection.
- Provide constructive feedback to improve the efficiency of internal customer service processes.
- Process customer bookings and schedule appointments efficiently.
- Respond promptly to inquiries and effectively acknowledge and resolve customer complaints.
- Update and report daily branch inventory to the Head of Department.

Job Requirements:
- Possess at least an SPM, STPM, or Diploma in a related field.
- Minimum of 1 year of experience in a similar role.
- Demonstrate a strong passion for client care and customer service.
- Excellent communication and interpersonal skills with a highly service-oriented mindset.
- Good command of Bahasa Malaysia and English; proficiency in Mandarin is a strong added advantage.
- Proficient in Microsoft Office (Excel and Word).