Receptionist - Dental Clinic

Patient Experience & Front Desk
Greet patients warmly, check them in, verify contact details and prepare registration and consent forms to clinic standards.
Manage appointments via phone, WhatsApp and walk-ins, confirm bookings and rearrange slots to keep the schedule running smoothly.
Send reminders and follow up on simple enquiries to reduce no-shows and keep patients informed.
Answer basic questions on treatments and pricing clearly, or route clinical or complex queries to the appropriate clinician.
Administrative & Financial Operations
Maintain accurate patient records and update clinic systems, spreadsheets and communication logs every day.
Process billing, issue receipts and manage daily cash collection with careful end-of-day reconciliation.
Record small inventory receipts and alert the team when supplies need restocking to avoid gaps in care.
Use scheduling software and email to coordinate reminders, referrals and documentation for clinical staff.
Clinic Coordination & Environment
Work closely with dentists and assistants to minimise patient wait times and prevent appointment delays.
Keep the reception and waiting area tidy and presentable to create a calm, professional first impression.
Handle incoming calls, WhatsApp messages and social enquiries, escalating clinical or sensitive matters appropriately.
Encourage patient feedback and support follow-up messaging to help maintain relationships and repeat visits.

Qualifications & Experience
Friendly, responsible and customer-focused attitude with a professional front-desk presence suitable for LUXE SEPA DENTAL SDN BHD.
Prior experience in a clinic, healthcare or customer service role is preferred and considered an advantage.
Comfortable working in a busy clinic and able to manage multiple tasks during peak periods without losing composure.
Willing to learn clinic procedures including consent handling, basic inventory checks and cash reconciliation.
Hard Skills & Knowledge
Confident with basic computer tasks and office software, including scheduling systems, email and spreadsheets.
Experience using WhatsApp and telephone systems for appointment booking and patient follow-up.
Accurate with billing and receipts, and capable of daily cash handling and simple financial record keeping.
Able to prepare and maintain patient registration and consent documents in line with clinic standards.
Soft Skills & Qualities
Clear communicator in Mandarin (Primary), with working proficiency in English and Bahasa Malaysia to serve our multilingual patient base.
Calm, polite and patient when handling enquiries or concerns, with good phone etiquette.
Organised, dependable and able to prioritise tasks while supporting the clinical team.
Team player who respects confidentiality and follows clinic policies on patient care and records.

Skills: Mandarin Chinese, Computerized Patient Record System, Patient Preparation, Patient Communication, Setting Appointments, Administrative Support, Communication