Customer Service Representative

WE’RE HIRING: CUSTOMER SERVICE REPRESENTATIVE

Love talking to people and helping customers find the right solutions? Join our redONE Retail Team!

We are looking for a Customer Service Representative to join our redONE Retail Outlet in Penang. You’ll be the friendly face of redONE, assisting walk-in customers, resolving service issues and ensuring every customer receives a smooth and positive experience.

If you’re customer-focused, approachable and enjoy working in a fast-paced retail environment, we’d love to hear from you!

What You’ll Do

• Attend to walk-in customers and assist with product enquiries, line registration, service requests and complaints.
• Handle enquiries related to billing, accounts, orders, cancellations and other customer requests.
• Provide accurate product and service information and recommend suitable solutions to customers.
• Resolve customer complaints and service issues within the required SLA, with proper follow-up and documentation.
• Build positive customer relationships and contribute to customer engagement and branch revenue.
• Maintain good knowledge of redONE products, services, processes and policies.
• Gather and report customer feedback, satisfaction levels and recurring issues to the superior.
• Support smooth daily operations, including counter opening, closing and proper handover.
• Work closely with internal teams to follow up on pending issues and ensure timely resolution.
• Support company campaigns, initiatives and other outlet activities when required.
• Perform other duties assigned by management.

What We’re Looking For

• Minimum SPM / O-Level / Higher Secondary or equivalent qualification.
• Minimum 1 year of experience in Customer Service, Retail, Sales, Hospitality or related fields.
• Telco experience is an added advantage.
• Strong communication and interpersonal skills with a customer-friendly attitude.
• Good problem-solving skills and ability to handle customer complaints professionally.
• Customer-focused, responsible and comfortable working in a fast-paced environment.
• Good organisational skills with the ability to prioritise tasks and meet SLA requirements.
• Basic proficiency in Microsoft Office applications.
• Able to work independently and as part of a team.
• Candidates based in Penang are encouraged to apply.

Why Join Us?

• Gain hands-on experience in Telco Retail & Customer Experience.
• Develop your skills in customer service, problem-solving and retail operations.
• Be part of a dynamic team in a fast-paced customer-facing environment.
• Opportunity to grow your career with redONE.

Ready to grow your customer service career with us? Apply now and join our team!