Sales Admin

REQUIRED SKILLS & QUALIFICATIONS

QUALIFICATION & EXPERIENCE:
• Minimum SPM/High School Certificate. A Diploma or Certificate in Business Administration, Sales, Marketing, or a related field is preferred.
• Minimum 1-3 years of proven experience in a sales administration, sales support, order processing, or administrative role.
• Experience within the Fast-Moving Consumer Goods (FMCG) or pet industry is a strong advantage.
• Familiarity with ERP systems (e.g., SQL Acct) and CRM software (e.g., Bitrix24) is highly desirable.

SKILLS:
• Exceptional organizational skills and meticulous attention to detail and accuracy in data entry and documentation.
• Strong proficiency in Microsoft Office Suite (especially Excel for data entry and basic reporting, Word, PowerPoint, Outlook).
• Excellent written and verbal communication skills in Bahasa Malaysia and English. Proficiency in Mandarin or other local dialects is a plus, particularly for engaging with diverse customers.
• Strong ability to multitask, prioritize work effectively under pressure, and manage deadlines.
• Proactive problem-solving abilities and a can-do attitude.
• Customer service-oriented with a polite, professional, and patient demeanour.
• Ability to work both independently with minimal supervision and collaboratively within a team environment.
• A genuine interest in pets and understanding of pet nutrition basics would be beneficial.

JOB SUMMARY
• The Sales Administrator is a vital support function within the sales department, crucial for ensuring the smooth and efficient operation of sales processes and administrative tasks. This role provides comprehensive administrative, operational, and customer service support to the entire sales team (Sales Managers, Sales Executives, Merchandisers) and directly contributes to maintaining strong customer relationships through accurate order processing, timely communication, and effective problem-solving for Pets Corner products and services.