Technical helpdesk (2.5-3.4k)

📢 WE ARE HIRING: TECHNICAL HELPDESK

💼 Industry: Telecommunications
📍 Location: Malaysia
💰 Salary: RM2500-RM3400

✅ Requirements

* Degree or Diploma/STPM with relevant experience
* 4–6 years total working experience
* Experience in IT Support / Technical Helpdesk / Customer Service
* Basic knowledge of routers, Wi-Fi & internet troubleshooting
* Good English & Bahasa Melayu
* Mandarin is an advantage

⏰ 3 Shifts

* 8AM–5PM / 9AM–6PM
* 11AM–8PM
* 3PM–12AM

💵 OT & Shift Allowance Applicable

📌 Job Responsibilities

• Provide Level 2 technical support for fibre internet and VoIP services.
• Troubleshoot internet connectivity, Wi-Fi, routers and related devices.
• Handle escalated customer cases and coordinate technical issue resolution.
• Work with internal teams and external service providers to restore services.
• Ensure timely follow-up and provide a positive customer experience.