Admin & Operations Assistant

*Position Overview

Ensures smooth day-to-day operations, maintains organized workflows, and provides reliable support to the team and management.

JOB RESPONSIBILITIES

01 Administrative & HR Support

*Maintain customer records, registration details, and company documentation.
*Handle billing, payment records, expenses, inventory transactions, and bookkeeping documentation.
*Assist with payroll preparation, attendance tracking, employee onboarding, and commission verification.
*Liaise with building management and external parties when required.

02 Customer Relationship

*Welcome customers, provide basic service information, and explain aftercare instructions.
*Handle incoming calls, basic enquiries, and customer assistance.
*Send appointment reminders, follow-ups, and promotional updates when required.
*Assist with over-the-counter sales and optional upselling opportunities.

03 Appointment Management

*Manage appointment bookings, confirmations, rescheduling, and cancellations.
*Coordinate Artist schedules and ensure smooth daily appointment arrangements.
*Follow up on pending appointments and maintain accurate booking records.

04 Reporting & Record Accuracy

*Prepare daily, weekly, and monthly operational reports.
*Track and reconcile appointments, sales, payments, expenses, and staff commissions.
*Identify and report discrepancies or operational matters to management.

05 Outlet Operations Support

*Support daily outlet operations, team coordination, and general administrative needs.
*Monitor outlet cleanliness, hygiene, presentation, and inventory replenishment.
*Assist with basic marketing, academy activities, special projects, and management-assigned operational tasks.
*Provide occasional support for founder personal branding and content filming, including simple preparation and coordination.

Benefits:
Additional leave
Free parking
Opportunities for promotion
Professional development

Language:
Chinese (Preferred)

Location:
Bandar Sunway (Preferred)