L3 System Engineer (Johor)

Job Responsibilities
- Provide L3 technical support and troubleshoot complex enterprise infrastructure issues.
- Manage and maintain VMware vSphere, ESXi and vCenter environments.
- Support Cisco UCS servers, NetApp storage and enterprise backup systems.
- Administer and troubleshoot Veritas NetBackup and/or Veeam backup solutions.
- Perform server patching, upgrades, migrations and infrastructure maintenance.
- Support disaster recovery (DR), backup recovery and capacity planning.
- Conduct incident management, root cause analysis (RCA) and corrective actions.
- Prepare technical documentation and implementation plans.
- Provide technical guidance to L1/L2 engineers and coordinate with internal teams and vendors.

Key Requirements
- Diploma or Degree in IT, Computer Science, Engineering or a related field.
- *5–8+ years of enterprise infrastructure/system engineering experience.*
- Strong hands-on experience with *VMware virtualisation*.
- Practical experience with *Cisco UCS and NetApp storage*.
- Experience with *Veritas NetBackup and/or Veeam*.
- Good knowledge of Windows Server, infrastructure patching and disaster recovery.
- Experience in L3 troubleshooting, incident management and root cause analysis.
- ITIL knowledge and relevant VMware, Cisco, NetApp or backup certifications are advantages.
- Strong analytical, communication and problem-solving skills.
- Willing to provide on-call and after-hours support when required.