Technical Customer Service

📢 WE ARE HIRING: TECHNICAL CUSTOMER SERVICE (3 HEADCOUNT)

🏢 Industry: Telecommunications
📍 Location: Menara Sunway (1 Year Contract)
💰 Salary: RM2,500 – RM3,400
💵 OT & Shift Allowance: Applicable
🕒 Working Shifts:
• Shift 1: 8:00 AM – 5:00 PM / 9:00 AM – 6:00 PM
• Shift 2: 11:00 AM – 8:00 PM
• Shift 3: 3:00 PM – 12:00 AM

Job Responsibilities:
• Provide first-level technical support for fibre broadband, internet connectivity, VoIP services, routers and related devices.
• Troubleshoot basic connectivity issues, router configurations, Wi-Fi settings and LAN/WAN connections.
• Handle customer technical enquiries and service requests professionally.
• Monitor customer cases, provide timely updates and follow up to ensure issues are resolved within service targets.
• Escalate complex technical issues to the relevant technical teams when necessary.
• Support VIP and SME customers by coordinating troubleshooting and service restoration.
• Liaise with internal departments and external service providers to resolve technical issues.

Requirements:
• Degree in any discipline, or STPM/Diploma with relevant working experience.
• 4–6 years of total working experience, including 1–3 years of relevant experience in Technical Support, IT Support, Customer Service or Telecommunications.
• Basic knowledge of router setup, configuration, Wi-Fi settings and LAN/WAN connectivity troubleshooting.
• Strong analytical, problem-solving and communication skills.
• Good command of English and Bahasa Melayu.
• Mandarin or other Chinese dialects is an added advantage.
• Able to work independently, manage multiple tasks and perform under pressure.
• Willing to work on shifts.

#REM #MEC