Trust and Safety Assoc - Korean

** Mandatory Requirement: Native-level proficiency in Korean language (speaking, reading and writing) **

You should have an interest in protecting and improving the user experience of online applications and services. You should be willing to develop a critical understanding of the abuse and policy issues and be comfortable reviewing a large volume of apps in the Korean language to help us keep our store policy compliant.

Role Details

• Review, classify, and/or remove content according to client guidelines, using specific tools and channels
• Understand and remain updated on changing client policies and guidelines
• Investigate, resolve, and relay complex content issues to the broader Trust and Safety team
• Serve as an advocate for the user community
• Participate in process improvement initiatives that improve the quality and efficiency of work
• Participate in continuous training programs and workgroup discussions for optimal development in the role
• Engage in conversation around socially sensitive topics with

Qualification: Basic Qualifications/Skills Needed

• Possess at least a bachelor’s degree from a recognized institution
• Have at least 1 year experience in content moderation for the South Korean market
• Strong coping, emotional resilience, and stress-management skills
• Excellent comprehension, communication, and Korean language skills
• Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies
• Strong attention to detail
• Comfort synthesizing and analyzing information from multiple streams
• Strong critical thinking and decision-making skills
• Deep familiarity and passion for the internet, internet platforms, and internet culture in South Korea
• High affinity and cultural awareness of political and social situations in South Korea
• Ability to work well individually and as part of a team
• Ability to work differing rotations/shifts and non-standard work hours
• Flexibility in meeting changing business needs in a fast-paced environment
• Commitment to quality, efficiency, and effectiveness