SPA Consultant / Promoter

Key Responsibilities:
1.
Sales Drive & Target Achievement
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Meet and exceed daily, weekly, and monthly individual and counter retail sales targets.
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Proactively approach walk-in shoppers, introduce client’s skincare philosophy, and convert browsers into paying customers.
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Drive cross-selling and up-selling by recommending complete skincare regimens (cleanser, serum, moisturizer) rather than single items.
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Actively recruit new customers to the brand database and follow up with existing clients to encourage repeat purchases.
2.
Skin Consultation & Product Demonstration
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Conduct professional skin consultations to understand customer concerns (aging, hydration, brightening) and recommend appropriate solutions.
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Demonstrate product textures, application techniques, and efficacy directly on customers’ skin (e.g., hand or facial demonstrations).
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Maintain deep product knowledge regarding the ingredients, product benefits, usage instructions, and pricing.
3.
Counter Operations & Visual Merchandising
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Maintain pristine cleanliness and organization of the beauty counter, tester units, and display shelves according to client’s global luxury standards.
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Ensure stock accuracy by monitoring inventory levels, reporting low stock, and participating in regular stock counts.
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Assist in executing visual merchandising updates, promotional setups, and seasonal marketing campaigns.
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Handle point-of-sale (POS) cash registers, process credit card/e-wallet transactions accurately, and follow department store (Seibu/Isetan/Parkson) operational policies.