CUSTOMER SERVICE NUSAJAYA

We are looking for a friendly and customer-focused Customer Service Representative to assist customers, resolve enquiries, and ensure a positive service experience. The ideal candidate should have good communication skills, a helpful attitude, and the ability to handle customer concerns professionally.

Key Responsibilities:
-Respond to customer enquiries via phone, email, chat, or in person.
Provide accurate information about products, services, orders, and policies.
-Handle customer complaints and resolve issues promptly and professionally.
-Process orders, requests, refunds, or service-related transactions when required.
-Follow up with customers to ensure issues are resolved and satisfaction is maintained.
-Maintain accurate customer records and update relevant systems.
-Coordinate with internal teams to resolve customer issues efficiently.
-Maintain a professional and positive attitude at all times.
-Meet customer service standards and performance targets.