IT Support Engineer

IT Support Engineer will provide technical support to customers in Singapore and support internal IT operations across the regional business. Based in Johor Bahru, the role combines remote support, onsite customer visits, systems and network troubleshooting, SQL-based application support, IT asset management, corporate software administration, and medical photography workflow support. The role requires regular cross-border travel to Singapore and physical reporting to the Singapore office at least 3 to 4 times per week.

Key Duties and Responsibilities

1. Customer & Technical Support
• Provide onsite and remote technical support to clinics and customers in Singapore, and remote support to related companies in the region.
• Install, configure, and troubleshoot medical photography software, SQL-based applications, NAS/SMB file paths, image storage directories, and network connectivity issues.
• Assist with workstation setup, system migrations, device configuration, and user training for customers.
• Support medical photography workflows and media management software used by clinical staff.

2. Internal IT, Systems & Software Administration
• Manage internal IT operations including device setup, Windows OS troubleshooting, networking issues, printer support, and hardware support.
• Administer corporate software accounts including SAP/ERP, CRM platforms, Dropbox, OneDrive/Google Drive, and Microsoft 365 or Google Workspace email.
• Create, manage, and secure user accounts, permissions, licences, and 2FA policies for internal staff
• Install, configure, and administer SQL Server/SQL Express for internal and customer systems.
• Troubleshoot database login failures, SSPI context issues, authentication errors, TCP/IP communication, and SQL Browser problems.
• Perform SQL backups, restores, migrations, and permission assignments.

3. Network, IT Assets & Documentation
• Configure and troubleshoot routers, switches, firewalls, VLANs, static IPs, DNS, SMB/NAS file sharing, and network paths.
• Maintain IT asset inventory including laptops, PCs, network equipment, photography devices, and software licences.
• Oversee procurement, deployment, tagging, and lifecycle management of IT assets.
• Maintain documentation, SOPs, network diagrams, troubleshooting steps, and an IT knowledge base for internal and customer systems.
• Conduct preventive maintenance and periodic system checks to ensure the reliability of devices, databases, and networks.
• Any other duties as assigned by senior management.

4. Preferred Job Requirements
• Diploma or Bachelor's Degree in Information Technology, Computer Science, Network Engineering, Systems Engineering, or a related field.
• 3-7 years of experience in IT Support, Systems Administration, or Network Engineering.
• Strong working knowledge of SQL Server/SQL Express, including installation, configuration, and troubleshooting connectivity issues.
• Good understanding of Windows networking including TCP/IP, DNS, SMB/NAS shares, firewalls, and VLANs.
• Strong Windows 10/11 troubleshooting skills and familiarity with device management.
• Experience managing corporate software accounts such as SAP/ERP, CRM systems, Dropbox/Google Drive/OneDrive, and Microsoft 365/Google Workspace.
• Experience supporting photography workflows or photo management software is preferred.
• Must be based in Johor Bahru and have personal transport (car or motorbike).
• Must be able to enter Singapore when required and report physically to the Singapore office at least twice per week.
• Good communication skills and confidence in customer-facing situations.
• Self-driven, well-organized, and able to work independently with minimal supervision.