CUSTOMER SERVICE

- Order Processing: Handle customer purchase orders, quotations, and delivery schedules. Ensure accuracy in order entry and timely processing.
- Production Coordination: Liaise with production teams to align customer requirements with manufacturing timelines. Provide updates on lead times and delivery status.
- Customer Communication: Respond to inquiries via phone, email, or WhatsApp regarding product specifications, pricing, and availability.
- Complaint Handling: Manage customer complaints related to product quality, delays, or logistics. Escalate issues to QA or production when necessary.
- Documentation: Prepare invoices, delivery orders, and customer correspondence. Maintain accurate records in accounting systems.
- Logistics Coordination: Work with warehouse and logistics teams to ensure timely shipment and delivery of finished goods.
- Market Feedback: Collect and report customer feedback to management for product improvement and market competitiveness.

URGENT HIRING!!