Store supervisor

a. Coordinate, monitor, and oversee day-to-day store operations, including opening and closing procedures, POS transactions, cash handling, and other assigned operational tasks.
b. Drive and achieve individual KPI and store monthly sales targets through effective sales planning and team leadership.
c. Maintain high standards of store presentation, cleanliness, and visual merchandising in accordance with company guidelines.
d. Manage inventory levels by monitoring stock movement, coordinating replenishment activities, and supporting inventory control and stocktake processes.
e. Recruit, train, coach, and supervise store employees to ensure high performance, customer service excellence, and achievement of sales targets.
f. Prepare and manage staff work schedules to ensure adequate manpower coverage and operational efficiency.
g. Conduct performance evaluations, address employee concerns, and implement disciplinary actions in accordance with company policies and procedures.
h. Collaborate with the Merchandising and Marketing teams to execute in-store promotions, seasonal campaigns, and product launches effectively.
i. Ensure full compliance with company policies, standard operating procedures (SOPs), and health and safety requirements
j. Deliver exceptional customer service by proactively addressing customer feedback, resolving complaints, and enhancing the overall shopping experience.
k. Provide regular reports and actionable insights to the Operations Team on sales performance, customer trends, operational effectiveness, and team productivity.
l. Monitor store expenses, control shrinkage, and safeguard company assets to support profitability and operational excellence.