ASSISTANT RESTAURANT MANAGER - Q BISTRO

Assist the Restaurant Manager in overseeing daily restaurant operations to ensure smooth and efficient business activities.

Supervise, guide, and motivate restaurant staff to maintain excellent customer service and operational standards.

Assist in managing staff schedules, attendance, overtime, and manpower allocation.

Ensure food quality, preparation, presentation, cleanliness, and hygiene meet company standards.

Handle customer enquiries, feedback, and complaints professionally.

Monitor daily sales, cash handling, stock levels, and inventory control.

Ensure all staff comply with company policies, standard operating procedures (SOPs), and food safety regulations.

Assist in training new employees and monitoring staff performance, discipline, and productivity.

Prepare daily sales reports, stock reports, and other operational reports as required.

Ensure restaurant equipment, facilities, and premises are properly maintained.

Assist in achieving sales targets, controlling operating costs, and improving restaurant profitability.

Support the Restaurant Manager in resolving operational issues and managing the restaurant in their absence.

Perform other duties as assigned by management.

Job Requirements

Minimum SPM or Diploma in Hospitality Management, Business Administration, or a related field.

Minimum 1–3 years of working experience in the food and beverage (F&B) industry, preferably in a supervisory role.

Good leadership, communication, and interpersonal skills.

Knowledge of restaurant operations, food safety, hygiene, and customer service standards.

Ability to supervise staff and ensure daily operations run smoothly.

Good problem-solving and decision-making skills.

Ability to handle customer complaints and operational issues professionally.

Responsible, disciplined, proactive, and able to work independently.

Able to work under pressure in a fast-paced restaurant environment.

Willing to work shifts, weekends, and public holidays when required.

Basic computer skills and the ability to prepare daily sales and operational reports.

Good teamwork, organizational, and time-management skills.