Service Support Coordinator (Sales Admin)
Undisclosed
Our client is a global marketing technology leader operating across 116 countries and connecting creative content to over 40,000 destinations worldwide. About the Role Join the Global Service Support
Our client is a global marketing technology leader operating across 116 countries and connecting creative content to over 40,000 destinations worldwide.
About the Role
Join the Global Service Support team to power end-to-end sales operations. You will manage sales orders, billing accuracy, purchase orders, and operational workflows while collaborating with global teams to ensure seamless service delivery.
Key Responsibilities
Sales Ops & Billing: Validate sales orders, update rate cards, process order amendments, and support month-end billing.
PO Management: Track customer POs, update SAP records, and resolve compliance delays.
Operations & Mailbox: Manage shared mailboxes within SLAs, address client inquiries, and maintain accurate system data.
Reporting & Client Outreach: Generate basic operational reports and contact clients via phone/email to confirm payment details.
Process Improvement: Maintain SOPs, work instructions, and documentation.
Requirements
Diploma or Degree in Business, Finance, Accounting, Management, or related field.
Experience in sales support, billing, or operations
Good spoken and written English skills (comfortable making client phone calls - international clients).
Basic Excel skills with strong attention to detail.
Knowledge of SAP or Salesforce is a bonus (training provided).
Must be willing to work on US shift
Why Join?
Supportive global team culture.
Great learning exposure in sales operations and marketing tech.
Comprehensive training and clear career growth opportunities.
