Concierge Cum Driver

Bright, service-minded people belong here. If you enjoy helping others and staying on the move, working with us at IHEAL MEDICAL CENTRE means you join a small, caring team that looks after patients, visitors, and day-to-day operations at our medical centre.
Your main purpose is to be the backbone of the patient experience. You will keep arrivals and internal flow calm and efficient by combining warm front-of-house service with reliable transport and facilities support.
In this Concierge Cum Driver role you will welcome guests, manage enquiries and incoming calls, escort visitors and VIPs, assist with wheelchairs and luggage, and support F&B and inpatient needs. You will also handle vehicle driving and upkeep, plan timely routes, keep trip logs, perform basic maintenance checks, secure and open the premises as scheduled, and support administrative tasks such as appointment registration in the HIS and simple filing. You will work closely with front office, housekeeping, security, and the Customer Service Manager to keep the lobby, waiting areas, and arrivals running smoothly and safe for everyone.
Your Growth & Impact
Develop practical hospitality and patient-facing skills by managing arrivals, VIP care, and wheelchair assistance in a clinical setting.
Improve operational competence by maintaining vehicles, logging trips, and coordinating pickups so you gain dependable transport and safety experience.
Expand your organisational skill set through routine tasks like HIS appointment support, simple admin duties, and tracking the SHE checklist.
Position yourself for internal progression by working across teams, supporting security and facilities checks, and assisting the Customer Service Manager with daily reporting.

Responsibilities
Guest Experience & Reception
Welcome patients, visitors and VIPs with a warm, professional presence and manage front-desk enquiries and incoming calls.
Escort visitors to appointments, assist with wheelchairs and luggage, and attend to basic F&B or inpatient requests as needed.
Handle appointment registration in the HIS and perform simple filing to keep patient flow smooth at the reception.
Support the Customer Service Manager with daily reporting and coordinate with front office and housekeeping on guest needs.
Transport & Vehicle Management
Drive patients and staff safely using assigned vehicles, following planned schedules and adapting routes for timeliness.
Maintain accurate trip logs and records for pickups, drop-offs and vehicle usage.
Perform routine vehicle checks and basic upkeep to ensure safety and reliability before and after trips.
Plan efficient routes using navigation apps and local knowledge to reduce delays and improve service punctuality.
Operations & Facility Support
Open and secure the premises according to schedule and assist with simple security or facilities checks when required.
Work closely with security, housekeeping and clinical teams to keep the lobby and waiting areas safe and orderly.
Support ad hoc administrative tasks such as simple data entry, filing and following the SHE checklist.
Step in to help during busy periods or staff shortages to maintain calm and efficient arrivals and internal flow.
Requirements
Qualifications & Experience
Possess a valid Malaysian driving licence Class D and a clean, safe driving record with relevant driving experience.
Familiarity with Kuala Lumpur and Selangor roads, plus confidence using navigation applications.
Previous experience in healthcare, hospitality, concierge, customer service or as a driver is an advantage.
Willingness to work weekends, public holidays or flexible shifts when required.
Hard Skills & Knowledge
Competent in basic vehicle maintenance checks, tyre and fluid visual inspections, and routine upkeep tasks.
Able to keep clear trip logs and handle simple scheduling tasks for pickups and drop-offs.
Practical experience with HIS appointment registration or similar patient management systems is preferred.
Skilled in safe wheelchair handling and assisting patients with limited mobility.
Soft Skills & Qualities
Customer-service focused, courteous and well groomed with a calm, friendly bedside manner for patient-facing interactions.
Good communication skills in English and Bahasa Malaysia; Mandarin is an advantage.
Responsible, punctual and reliable with strong attention to safety and detail.
Team player who follows instructions, coordinates well with colleagues and adapts to changing priorities.

Skills: Good Driving Record, Safe Driving, Google Maps, Map Reading, Customer Service, Greeting Customers, Customer Engagement, Customer Service Desk