Key Account Manager

We're looking for Key Account Manager who can provide a stellar client service experience. You will have the opportunity to work with a variety of clients and be a consultant for the digital world. In this role, you are required to be a strategic thinker & planner, an enthusiastic collaborator and accountable to ensure the successful delivery of campaigns/projects.
Responsibilities:
Provide consultation to clients regularly regarding digital marketing & social media management (Understanding of digital eco-system is a must.)
Responsible for all client communications, conflict resolution, and reasonable compliance of promised deliverables to clients.
Take the lead on ad-hoc initiatives or campaign-based projects as and when required, ensuring alignment with client goals and agency standards.
Conduct periodic client satisfaction check-ins and manage post-campaign surveys to maintain strong, long-term relationships.
Manage day-to-day project elements, and work closely with internal teams (eg: creative, digital marketing) to provide solutions to project challenges as they occur
Project manage to ensure the successful delivery of campaigns (including accurate communications with clients expectations, keeping track of the quality standards of work produced & meeting timelines) for a variety of the agency's clients
Responsible for contact/call reports, status reports, creative and job briefs and any other client administrative support as needed
Attend client meetings as their consultant and partner as needed
Report to Operations Lead, providing regular input on all account activities, including status and call reports

Requirements:
Bachelor’s degree in any field, preferred but not limited to Business, Commerce, Marketing
Meticulous and strong analytical skills to derive decisions and recommendations
Effective presentation skills
Enjoy challenges and remain flexible in a fast-paced environment
Proactively engage, influence and collaborate with stakeholders and cross-functional teams
Innovative problem-solving skills, able to dissect problems and implement solutions accordingly
Understanding of digital eco-system is a must
Excellent command of English, the ability to converse fluently in other languages will be an added advantage
Able to work extended hours on occasions when required

Skills: Account Management, Project Management, Project Coordination, Timelines, Customer Relationship Management, Digital Communications, Key Account Management