Customer Service Assistant
Undisclosed
Job description • To liaise with carrier, custom and customers and relevant departments for tracking of shipments • Follow up/ monitoring/ arrange all the clearance process and assist in arrangement o
Job description
• To liaise with carrier, custom and customers and relevant departments for tracking of shipments
• Follow up/ monitoring/ arrange all the clearance process and assist in arrangement of door delivery within a specified requested period
• Handle and resolve all customer complaints /inquiries via mail or phone in a timely
• To coordinate internally and externally on the shipping arrangement and documentation preparation
• Ability to execute the delivery to meet customer objective without error and mistake, strictly adhere to customer SOP
• Ensure individual job task is being fulfilled in term on delivery time and cargo safety
• Any other ad hoc and administrative duties
