FRONT OFFICE SUPERVISOR

Greeting guests upon arrival and providing a warm welcome
Processing check-ins and check-outs efficiently and accurately, ensuring all necessary documentation is completed
Managing room allocations and handling special requests with professionalism and attention to detail
Responding to guest enquiries and resolving complaints promptly and courteously
To manage all forms of internal/external oral and written communication effectively
To handle room reservation, telephone calls, cashiering tasks, night audit functions and related front office duties effectively and efficiently
Coordinating with housekeeping, maintenance and other departments to ensure guest satisfaction on room status, room quality and hotel facilities