HOD Umrah

1) Lead and manage the overall Umrah department including sales and operations team.
2) Plan, organize and oversee Umrah packages, pricing and promotional strategies.
3) Monitor and ensure smooth processing of visa, flight tickets, accommodation and other travel arrangements.
4) Coordinate with airlines, hotels and Saudi ground partners to ensure smooth operations.
5) Ensure all documentation and processes comply with current Umrah regulations and requirements.
6) Handle customer complaints and resolve operational issues effectively.
7) Monitor sales performance and ensure department achieves monthly and yearly targets.
8) Prepare reports on sales, operations and overall department performance for management.
9) Train, guide and evaluate team members to improve productivity and service quality.
10) Improve existing processes and develop new strategies to grow the Umrah business.