IT SUPPORT ENGINEER
Undisclosed
- Providing technical support remotely or on-site, assisting customers with issues or inquiries. - Working closely with internal teams or the principal support team to ensure issues are resolved effec
- Providing technical support remotely or on-site, assisting customers with issues or inquiries.
- Working closely with internal teams or the principal support team to ensure issues are resolved
effectively.
- Participating in an on-call rotation to support after-hours issues, ensuring compliance with customer
SLAs.
- Updating the ticketing system with the status of incidents, requests, and projects in a timely manner.
- Contributing to documentation efforts to maintain records, project documentation and knowledge
bases for troubleshooting and support.
- Conduct project or implementation User Acceptance Testing (UAT) and commissioning with customers.