Ticketing Clerk

Ticketing Clerk
Job Scope
- Sales & Cash Handling
* Collect cash and issue tickets correctly.
* Ensure all cash is balanced at the end of each day/shift.
* Prepare and hand over daily cash collection in the record. (if any)
- Customer Service
* Serve customers promptly, politely and professionally.
* Provide clear information on game rules, draws, and payouts.
* Handle complaints or issues and escalate when necessary.
* Assist in the prize claim process (within authorized limits).
- Ticketing & Transactions
* Operate the betting terminal efficiently and accurately.
* Issue tickets exactly as requested by customers.
* Cancel and reissue tickets strictly in accordance with company policy.
- Daily Sales Record & Weekly Settlement
* Record daily sales and cash in the Record Book.
* Submit settlement to the Officer in charge on time.
- Requirements
* SPM
* Above 21 Years Old
* Training Provided