Sales ( Kuching- Based ) Work from home(hr payroll software)

Account Manager / Executive (Kuching)

Role Overview
As a Account Manager / Executive, your primary responsibility is to build long-term strategic relationships with Kakitangan.com’s customers and ensure they achieve maximum value from our platform.
You will act as a trusted advisor to HR leaders, business owners, and decision-makers, helping them improve operational efficiency, HR processes, compliance, and workforce management through deeper adoption of Kakitangan.com’s solutions.
Your mission is to strengthen customer engagement, drive product adoption, increase customer retention, and grow Kakitangan.com’s presence in Kuching and the wider Sarawak market by proactively acquiring new customers, while gathering valuable insights to support product and service improvements.

Key Responsibilities
1. Strategic Customer Engagement
• Conduct regular physical/virtual meetings with key customers to understand their business objectives, challenges, and HR priorities.
• Develop and execute account engagement plans to strengthen customer relationships and increase customer success.
• Serve as the primary strategic contact for assigned customers and provide proactive recommendations to help them achieve their goals.
• Build trusted advisor relationships with business owners, HR leaders, finance teams, and other key stakeholders.
2. New Business Development & Outbound Sales
• Proactively identify, research, and prospect new business opportunities among SMEs and mid-sized companies in Kuching and across Sarawak.
• Run multi-channel outbound outreach, including cold calls, emails, LinkedIn, WhatsApp, and in-person visits, to generate qualified leads and book discovery meetings.
• Build and maintain a healthy sales pipeline from first contact through to closing.
• Conduct discovery sessions to understand prospects’ HR, payroll, and workforce challenges, and position Kakitangan.com’s solutions accordingly.
• Deliver product demos, prepare tailored proposals and quotations, and handle objections and negotiations through to deal closure.
• Represent Kakitangan.com at local business events, trade shows, chambers of commerce, and industry associations to build networks and generate leads.
• Use referrals and success stories from existing customers to open doors to new prospects.
• Ensure a smooth handover of newly closed customers to the Implementation and Support teams.
• Achieve monthly and quarterly targets for outbound activity, pipeline value, and new customer acquisition.
3. Drive Product Adoption & Business Value
• Work closely with customers to identify opportunities to increase adoption and utilization of Kakitangan.com’s platform and services.
• Help customers integrate our solutions more deeply into their daily HR, payroll, claims, attendance, and workforce management processes.
• Recommend best practices, workflows, and solutions that improve customer efficiency and business outcomes.
• Monitor account health and proactively address adoption barriers before they become issues.
4. Customer Success & Relationship Management
• Build and maintain strong long-term partnerships with customers.
• Coordinate with internal teams including Product, Support, Sales, Marketing, and Implementation to ensure customer needs are addressed effectively.
• Act as the customer’s advocate within the company and ensure timely resolution of issues and requests.
• Maintain regular communication to keep customers informed of new features, enhancements, and industry developments.
5. Customer Education & Thought Leadership
• Develop and deliver customer-specific presentations, workshops, training sessions, and business reviews.
• Share HR, payroll, compliance, and workforce management best practices relevant to each customer’s industry.
• Position Kakitangan.com as a strategic partner in HR digitalisation rather than simply a software vendor.
• Research industry trends and provide valuable insights that help customers stay competitive and compliant.
6. Feedback, Retention & Growth
• Gather, analyze, and communicate customer feedback to Product and Management teams.
• Identify opportunities for upselling, cross-selling, referrals, and customer advocacy programs.
• Support customer retention initiatives by ensuring customers consistently achieve measurable value from our solutions.
• Contribute ideas and recommendations for improving customer experience, products, and services.
7. Performance & Reporting
• Maintain accurate customer records and engagement activities within CRM and any other systems required.
• Log all prospecting activities, leads, and deal stages accurately in HubSpot.
• Track customer health, product adoption, retention metrics, and account growth opportunities.
• Track and report outbound metrics such as calls, meetings booked, conversion rates, pipeline value, and closed revenue.
• Provide regular sales forecasts and pipeline updates to management.
• Prepare account reviews and customer success reports for management.
8. Other Responsibilities
• Perform any other duties and responsibilities as assigned by your immediate supervisor or management from time to time.

Requirements & Qualifications
Experience
• Minimum 3 years of experience in Key Account Management, Customer Success, Business Consulting, HR Consulting, Community Building, or other client-facing roles.
• Proven experience in B2B outbound sales, new business development, or field sales, with a track record of meeting or exceeding sales targets.
• Comfortable with cold outreach and building a pipeline from scratch.
• Experience managing senior stakeholders, including business owners, CEOs, HR Directors, and Finance Managers.
• Experience in SaaS, HR technology, payroll solutions, or B2B software environments is highly preferred.
• An established network within the Kuching or Sarawak business community is a strong advantage.
Industry Knowledge
• Strong understanding of HR, payroll, workforce management, or business operations is an advantage.
• Ability to understand customer business models and identify opportunities to improve operational efficiency through technology.
• Entrepreneurial experience, including running a business, managing a business unit, or holding P&L responsibilities, is a strong advantage.
Skills & Competencies
• Excellent relationship-building and stakeholder management skills.
• Strong communication, presentation, and consulting abilities.
• Ability to influence decision-makers and build credibility with senior management.
• Strong prospecting, lead qualification, and pipeline management skills.
• Confident in objection handling, negotiation, and closing.
• Resilient and persistent in handling rejection, with a target-driven mindset.
• Strong problem-solving and analytical skills.
• Ability to manage multiple customer accounts simultaneously.
• Self-motivated and highly organized with strong follow-through.
Traits We Value
• Customer-Centric – Passionate about helping customers succeed.
• Proactive & Solutions-Oriented – Anticipates customer needs and identifies opportunities.
• Consultative Mindset – Able to guide and influence customers through expertise and insight.
• Hunter Mindset – Energised by opening new doors and winning new customers, not just growing existing ones.
• Detail-Oriented – Ensures nothing falls through the cracks.
• Collaborative – Works effectively across teams to deliver customer outcomes.
• Growth-Oriented – Continuously seeks ways to improve customer value and business impact.
Qualifications
• Fluency in English and Bahasa Malaysia.
• Ability to speak Mandarin, Cantonese, Hokkien, Japanese, or other languages is an advantage.
• Experience conducting executive-level presentations and business reviews.
• Familiarity with CRM platforms such as HubSpot.
• Possess a valid driving licence and own transport, and be willing to travel for client visits within Sarawak.