Multilingual Customer Service & Operations Executive (Indone
Undisclosed
Multilingual Customer Service & Operations Executive providing customer support via online channels in Indonesian, English, Chinese and Malay. Role includes assisting with customer accounts, orders an
Multilingual Customer Service & Operations Executive providing customer support via online channels in Indonesian, English, Chinese and Malay. Role includes assisting with customer accounts, orders and transactions, handling back-office tasks such as data entry and record keeping, basic system maintenance, supporting daily operations and basic sales. Full-time, on-site position near KLCC, Kuala Lumpur.
Responsibilities:
Provide customer support via online channels (messaging, phone, email)
Communicate with customers in Indonesian, English, Chinese and Malay
Assist with customer account, order and transaction-related enquiries
Support daily operations to ensure smooth workflows
Handle back-office tasks such as data entry, record keeping and basic system maintenance
Follow up on customer feedback and help improve service quality
Assist with basic sales activities and introduce company products and services
Perform other duties assigned by management
Qualifications / Requirements:
Proficient in Indonesian, English, Chinese and Malay (spoken and written)
Basic sales background or experience
Quick-thinking, adaptable and good at problem-solving
Strong communication skills, patience and a service-oriented mindset
Able to work within the 9:00 AM – 9:00 PM working hours
Familiar with basic computer and office software
Added Advantage:
Experience in customer service or operations
Skills: Customer Service, Data Entry, Back-Office Operations, System Maintenance (basic), Sales Support, Communication, Problem Solving, Computer Literacy, Office Software, Record Keeping