Field Collection Officer

The Field Collection Collector is responsible for visiting clients to collect outstanding payments and ensure timely debt recovery. This role requires excellent communication skills, a strong sense of responsibility, and the ability to handle sensitive financial matters with discretion.

What you’ll need to bring to the role & Experian

• Visit clients to collect overdue payments and negotiate payment plans.
• Maintain accurate records of all collection activities and client interactions.
• Assess clients’ financial situations and provide appropriate solutions.
• Ensure compliance with all relevant laws and regulations during collection activities.
• Report regularly to the Collection Manager on progress and any issues encountered.
• Handle client inquiries and resolve disputes in a professional manner.
• Collaborate with the internal team to improve collection strategies and processes.

What you’ll bring to the team

• A passion for driving corporate activities to achieve collection management targets
• The ability to consistently deliver great results
• The ability to build strong and productive relationships, internally and externally
• The ability to communicate effectively in English
• Strong organizational and time management skills, attention to detail and ability to work independently

More about you

• Experience in collections/accounts receivables, contact center and customer service role
• Fresh graduates are welcome to apply
• Highly motivated with good negotiation and communication skills
• Able to converse in Mandarin is an advantage
• Persuasive, firm, tactful and customer service oriented
• Ability to consistently demonstrate deep personal drive and accountability for great performance and results delivery
• Ability to thrive in a fast-paced working environment and achieve individual / team targets
• Ensuring maximum contribution to a positive working culture