Retail Sales Advisor
Undisclosed
Sales Advisor responsible for driving in-store sales through expert product knowledge and genuine customer engagement, supporting store operations, merchandising, events/roadshows, and assisting with
Sales Advisor responsible for driving in-store sales through expert product knowledge and genuine customer engagement, supporting store operations, merchandising, events/roadshows, and assisting with social media/live selling support while ensuring accurate pricing and excellent customer experience.
Key Responsibilities and Requirements:
Meet/exceed monthly in-store sales targets through consultative selling and upselling.
Operate and master point-of-sale (POS) systems and manage in-store promotions.
Provide tailored product recommendations and conduct live in-store product demonstrations.
Handle customer complaints and returns on-site; escalate complex queries to the digital team when necessary.
Maintain product expertise including warranties, installation knowledge, and competitor comparisons.
Ensure displays are stocked, labeled, and compliant with safety standards; verify price tags, promo tags, and POS materials match system pricing and campaigns.
Report inventory discrepancies and coordinate tag updates during promotions or price changes.
Represent the brand at 1-3 events/month (mall roadshows, trade fairs) including setup of portable displays and processing on-site sales.
Support social media: spend 1-2 hours/week filming short videos and co-host monthly live selling sessions to demonstrate products and answer FAQs.
Share customer feedback with management and assist in training new hires on store protocols and sales techniques.
KPIs include sales targets, customer satisfaction scores, warranty attach rates, and trend/report submissions.
Desired Competencies:
Customer Service and Communication skills
Sales & Upselling skills
Attention to Detail & Accuracy (price tag/display accuracy)
Time Management, Flexibility, Problem Solving, Negotiation, Professionalism
Product Knowledge and Market Trend Awareness
Skills: Product Knowledge, Sales & Upselling, Customer Service, POS Systems, Live Selling, Content Creation, Inventory Management, Merchandising / Visual Display, Complaint Handling, Attention to Detail