JUNIOR DUTY MANAGER
Undisclosed
Job Summary The Junior Duty Manager ensures smooth daily front-office operations and high guest satisfaction. This role acts as the primary point of contact for guests and hotel staff during assigned
Job Summary
The Junior Duty Manager ensures smooth daily front-office operations and high guest satisfaction. This role acts as the primary point of contact for guests and hotel staff during assigned shifts, enforcing service standards and resolving operational challenges under the guidance of the Front Office Manager.
Key Responsibilities
Shift operations: Oversee front desk, lobby, concierge, and guest services.
Guest relations: Resolve customer complaints, handle VIP arrivals, and maximize satisfaction.
Staff leadership: Conduct shift briefings, delegate duties, and manage performance.
System management: Handle check-ins, check-outs, and room allocations via Property Management Systems.
Safety & security: Monitor building security, emergency protocols, and health standards.