Mandarin Customer Support HR & Payroll Systems (WFH, Hybrid)
Undisclosed
We are hiring an mandarin Online Customer Support Executive to support users of our HR and payroll system. The role involves handling technical and statutory payroll enquiries and managing a high-volu
We are hiring an mandarin Online Customer Support Executive to support users of our HR and payroll system. The role involves handling technical and statutory payroll enquiries and managing a high-volume customer base of 1,000+ customers.
Work arrangement:
-4 days work-from-home, 1 day in-office
-Monday to Friday, 9:00 AM – 6:00 PM
Key Responsibilities
-Provide customer support via email, live chat, and phone.
-Resolve technical issues related to HR and payroll systems.
-Manage customer expectations on system bugs, feature requests, and enhancements.
-Explain EPF, SOCSO, EIS, and Income Tax requirements when needed.
-Liaise with engineering, product, sales, and other internal teams for issue resolution.
-Support cross-selling where relevant.
-Assist in system testing for bugs and new features.
-Follow up with banks on payroll-related matters.
-Maintain accurate support records and case tracking.
Requirements
-Diploma or Bachelor’s degree in HR, Accounting, Business, IT, or related fields.
-Experience handling high-volume customer support (1,000+ customers).
-Knowledge of Malaysian payroll and statutory requirements. Explain and guide users on statutory requirements, including EPF, SOCSO, EIS, and Income Tax, when required.
-Experience with HRMS or payroll software is an advantage.
-Comfortable working independently in a WFH setup.
-Good written and verbal communication skills.
-Able to manage multiple cases and meet response timelines.
