F&B Executive - Secret Recipe Sarawak

JOB ROLES & RESPONSIBILITIES
Operational Support:
• Support Restaurant Managers / Area Mangers in maintaining daily outlet operations standards.
• Conduct regular outlet visits to ensure Standard Operating Procedures (SOPs) compliance.
• Assist in resolving operational issues relating to service flow, product quality, and staff coordination.
• Monitor and ensure strict adherence to company operational policies and guidelines.

Food & Beverage Standards:
• Ensure consistency in food presentation, portion control, and overall product quality across outlets.
• Support the implementation and rollout of new menu items and seasonal promotions.
• Collaborate closely with the Kitchen Operations Executive to ensure full compliance with kitchen SOPs and food safety standards.
• Coordinate with the Barista Trainer to maintain beverage quality, preparation standards, and consistency.

Service Quality Monitoring:
• Monitor and evaluate guest service standards across all assigned outlets to ensure alignment with company expectations.
• Conduct regular service observations and provide constructive recommendations for continuous improvement.
• Support and reinforce customer service training initiatives at the outlet level to enhance overall guest experience.

Operational Audits & Compliance:
• Assist in conducting operational audits covering hygiene standards, service quality, and product consistency.
• Identify operational gaps and recommend appropriate corrective actions.
• Monitor and follow up on action plans in collaboration with Restaurant Managers and Area Managers to ensure compliance with company standards.

Training & Staff Development:
• Support onboarding and basic operational training for outlet staff.
• Assist in coaching Restaurant Managers and supervisors on operational standards.
• Participate in refresher training programs.

Performance Monitoring:
• Assist in monitoring outlet performance indicators, including sales trends, product mix, and operational efficiency.
• Compile performance data and prepare reports with actionable feedback for the Operations Manager.

Key Performance Indicators (KPIs)
• Achievement of targeted Outlet SOP compliance scores
• Service quality performance rating across assigned outlets
• Consistency of product quality and presentation across all outlets
• Successful implementation and execution of new promotions and initiatives
• Reduction in operational complaints and service-related issues

JOB / SKILLS REQUIREMENTS:

• Diploma/Degree in Business, Hospitality, F&B Management or related field.
• Minimum 3 years of working experience in multi-outlet F&B operations, retail chains, or franchise environments, knowledge of local regulations and market trends in F&B industry in Sarawak is an added advantage.
• Possess strong people management, leadership, communication, organization, analytical thinking, commercial awareness, mathematical, problem-solving skill and managerial capabilities.
• Proficient in in MS office applications (word, Excel, PowerPoint).
• Familiarity with F&B KPIs (Sales, P&L, Inventory, Labour Cost, etc.)
• Flexible working hours including weekends and public holidays, ability to thrive in a fast-paced environment and meet deadlines.
• Able to travel regularly within Sarawak and possess own transport.