CCTV Administrator

The CCTV Administrator will play a crucial role in minimizing sales loss, improving store productivity, and ensuring high customer service standards across all LOOB outlets, including Franchisee and overseas partner stores.
Job Responsibilities
Review CCTV footage to audit store operations, ensuring compliance with company policies and procedures.
Document and report any deviations from standard operating procedures.
Monitor Staff Discipline and Punctuality:
Observe and document staff behaviour, grooming standards, and punctuality.
Monitor instances of stores opening late or closing early.
Work together with the Operations Team to take immediate corrective action.
Monitor Operational Metrics:
Track key operational metrics, including speed of service, product availability, and customer service quality.
Provide detailed reports on performance against these metrics.
Incident Reporting and Evidence Collection:
Review incidents such as cash mishandling, theft, or break-ins.
Extract and document video clips/screenshots with time-stamped evidence.
Compile comprehensive reports for management.
Collaboration:
Work closely with outlet Supervisors in Charge (SV/SIC), the operations team, and HR to address issues related to staff discipline, punctuality, operating hours, operational performance, and incidents requiring investigation.
System Maintenance:
Conduct regular checks to ensure the CCTV system is fully operational.
Coordinate with the tech team for any necessary repairs or updates
Work Schedule:
Able to work in shifts between 7:30 AM to 11:00 PM.
Based at our HQ in Kota Damansara

Diploma or Degree in Business Administration, Operations Management, Security Management, Retail Management, or a related field
1-2 years of experience in retail/F&B operations, CCTV monitoring. Fresh graduates with strong attention to detail may be considered.
Prior experience in a multi-outlet retail or F&B environment is an advantage

Skills: Administrative Support, Closed-Circuit Television Systems (CCTV)