Sales Manager (Plastic Surgery, Aesthetic & Dermatology)

Sales Manager (Plastic Surgery, Aesthetic & Dermatology) will lead the growth of Innomed's plastic surgery, aesthetic and dermatology business in Malaysia. This role oversees all sales activities for the product line, leads and develops the sales team, and builds strong relationships with plastic surgeons, dermatologists, aesthetic physicians, aesthetic and dermatology clinics, private hospitals, key opinion leaders and channel partners. The Sales Manager will work closely with the Regional team on sales strategy, product launches, forecasting and reporting, so that the Malaysia business stays aligned with regional direction. This role calls for an experienced, sales-driven leader from the medical aesthetic or medical device industry who can deliver targets and build a strong, motivated team.

Key Duties and Responsibilities

1. Leadership and Performance Management

• Hire, onboard, train and coach new and existing sales executives, covering product knowledge, clinical and treatment application, sales processes and customer engagement
• Organise and oversee the schedules, territories and performance of the sales team
• Set clear KPIs and sales targets for each team member and lead the team to achieve them
• Conduct regular field visits and joint calls with sales executives to observe, coach and give real-time feedback
• Carry out regular performance reviews and put in place development plans to build a capable and motivated team
• Provide sales reports and forecasts to update senior management and the Regional team on a regular basis

2. Sales

• Responsible for the overall sales performance of the plastic surgery, aesthetic and dermatology product lines in Malaysia
• Develop and carry out sales plans to grow revenue, market share and brand presence in the plastic surgery, aesthetic and dermatology segment
• Manage the Sales P&L for the plastic surgery, aesthetic and dermatology business, including revenue, margin and expenses, and present business performance to management
• Build and expand the customer base across private hospitals, plastic surgery centres, aesthetic and dermatology clinics, medical spas and government hospitals with plastic surgery and dermatology departments
• Actively drive new business development through prospecting activities, including cold calling, direct customer outreach, field/customer visits, networking and other appropriate lead-generation activities
• Manage key accounts and maintain strong long-term relationships with plastic surgeons, dermatologists, aesthetic physicians, clinic owners, purchasing teams and decision makers
• Build working relationships with key opinion leaders in plastic surgery, aesthetic medicine and dermatology to support product adoption and clinical referrals
• Identify new market opportunities and recommend new products suitable for the Malaysian market
• Propose and recommend strategic partnerships with sub-distributors and dealers
• Monitor competitor activities, pricing and market trends, and share market insights with management and the Regional team
• Ensure consistent and timely sales team reporting through existing Company processes, including the Company's CRM
• Resolve customer complaints, staffing problems and other issues that may affect efficient sales operations
• Work closely with the Marketing team on events, hands-on workshops, live treatment demonstrations, clinical trainings and conferences, with a focus on lead generation, customer engagement and converting sales opportunities

3. Others

• Work closely with the Regional team on sales strategy, budgeting, forecasting, product launches and regional initiatives
• Ensure sales and promotional activities comply with relevant medical device and advertising regulations (e.g., MDA guidelines) and company quality standards
• Support tender submissions and documentation for government and institutional procurement where required
• Work closely with regulatory affairs, product, clinical application, service and logistics teams on new product launches, installations, user training and market positioning
• Partner with principal/supplier companies on product training, clinical education, treatment protocols and market strategy
• Oversee after-sales support and service quality to ensure customer satisfaction and retention
• Any other duties as assigned by senior management

4. Preferred Job Requirements

• Bachelor's Degree in Business, Biomedical Engineering, Life Sciences, Pharmacy, Nursing or a related field
• Minimum of 8 years' experience in medical aesthetic or medical device sales, with more than 5 years in a sales management or team leader role
• Experience in plastic surgery, aesthetic or dermatology products (e.g., aesthetic and surgical lasers, skin imaging and analysis systems) is strongly preferred
• Added advantage with work experience in an MNC or medical aesthetic organisation with plastic surgery, aesthetic or dermatology products / equipment
• Proven track record of meeting and exceeding sales targets
• Experience handling Sales P&L and presenting business performance to management
• Strong people management skills, with experience in hiring, coaching and leading a sales team
• Good knowledge of the medical aesthetic and medical device market in Malaysia, including MDA regulations, private healthcare and clinic purchasing processes
• Well established network with plastic surgeons, dermatologists, aesthetic physicians, aesthetic and dermatology clinics and private hospitals
• Experience working with a regional team or in a regional reporting structure is an advantage
• Strong communication, presentation and negotiation skills in English and Bahasa Malaysia (oral and written)
• IT-savvy and comfortable using CRM systems such as HubSpot, with a basic understanding of digital marketing
• Possess own transport and willing to travel outstation and overseas