Customer Service Advisor-Chinese

Requirement:
• Native Chinese and fluent in English, both written and verbal.
• Excellent communication and interpersonal skills.
• Prior experience in customer service or a related field is preferred but not required.
Strong problem-solving abilities and a positive attitude.
• Ability to work independently and as part of a team in a fast-paced environment.
Proficiency in using customer service software and tools.
• Flexibility to work in shifts, including weekends and holidays if necessary.
Responsibilities:
• Responsible for addressing operations, finance, and product inquiries from GPA partners.
• Respond to customer inquiries and provide support via email, chat, and phone in Chinese
Primary functions includ:
o gathering information, troubleshooting issues, triaging requests o facilitating communication between internal client’s teams and GPA partners until a satisfactory solution is offered.
• Ability to converse fluently in Chinese language
• Receives and answers customer inquiries on behalf of the client or businesses they represent via email. Provides quality instructions or responses to be able to resolve the customer's issue.
• Handle all customer service needs and support
• Record details of customer conversations and actions taken"
• Knowledge in Chinese Market