Area Manager (Penang)

Oversee the day-to-day operations of multiple retail stores within the Penang area, ensuring compliance with company policies and procedures
Monitor and analyse sales performance, identify areas for improvement, and implement strategies to drive revenue growth and profitability
Recruit, train, supervise, and develop store managers and sales staff, fostering a culture of excellence and accountability
Conduct regular store visits to assess operational standards, merchandise presentation, and customer service quality
Manage budgets and control costs whilst maintaining optimal inventory levels across all assigned stores
Develop and execute local marketing initiatives and promotional campaigns to enhance brand visibility and customer engagement
Maintain strong relationships with customers, address complaints, and ensure customer satisfaction
Prepare and submit regular reports on sales, performance metrics, and area developments to senior management
Ensure compliance with health, safety, and security regulations across all stores
Lead by example, embodying the company values and motivating your team to achieve targets

Proven experience in retail management, ideally managing multiple sites or an area/regional portfolio
Strong understanding of retail operations, including sales, inventory management, and customer service excellence
Demonstrated track record of achieving and exceeding sales targets and driving business growth
Excellent leadership and people management skills with the ability to motivate and develop team members
Strong analytical and problem-solving abilities with proficiency in using retail management systems and data analysis
Excellent communication and interpersonal skills, with the ability to work effectively with stakeholders at all levels
Knowledge of the jewellery retail sector or luxury goods retail is highly desirable
Flexibility to travel within the Penang area as required
Diploma or degree in Business Management, Retail Management, or a related discipline is preferred
Proficiency in English and Bahasa Malaysia; Mandarin languages are an advantage

Skills: Management, Retail Operations, Team Leadership