Customer Service Advisor/Customer Service Associate

Handle customer enquiries, orders, and follow-ups related to production.
Coordinate with Production, Planning, Warehouse, and Quality departments to ensure customer requirements are met.
Follow up on production schedules, delivery status, and order progress.
Communicate customer requirements and changes to the relevant internal departments.
Handle customer complaints and coordinate with the Quality/Production team for corrective actions.
Prepare and maintain sales orders, delivery schedules, reports, and other customer-related documents.
Monitor order status and provide timely updates to customers.
Support production planning by communicating customer demand, delivery deadlines, and priority orders.
Liaise with customers regarding product specifications, quantities, packaging, and delivery requirements.
Assist in resolving production or delivery issues and ensure proper follow-up with customers.

Diploma/Degree in Business Administration, Customer Service, Manufacturing, or related field.
2–3 years of experience in customer service, production coordination, order processing, or manufacturing environment.
Good communication skills in English and Mandarin; Mandarin speaking is an advantage for dealing with China/Taiwan customers.
Experience coordinating with Production, Planning, Warehouse, and Quality departments.
Good understanding of production schedules, delivery arrangements, and customer orders.
Able to handle customer enquiries, complaints, and follow-ups professionally.
Good communication, coordination, problem-solving, and time-management skills.
Proficient in Microsoft Office (Excel, Word, Outlook).
Able to work independently and manage multiple customer orders/tasks.
Willing to work in a fast-paced manufacturing environment.

Skills: Communication