Store Manager

"Customer Focus
• Effective resource planning for customer service
• Ensure regular training of store staff on all aspects of customer service, product knowledge and selling skills
• Implements a high standard of customer focus within the store
• Regularly assesses customer service standards within store
• Create seamless customer service orientation among store employees by ensuring timely and efficient customer service
• Ensure customer needs are met and complaints/queries are resolved in a timely manner
• Provide customer satisfaction by delivering exceptional customer service
• Never say “No” to customer Sales and Commercial Profit
• Achieve the revenue targets for the store
• Achieve target productivity metric ( sales per person per day, staff per sqft) for the store
• Actively seeks ways to achieve or exceed store sales targets
• Monitor and control expenses ( overtime, local, stock and consumables) through efficient store operations
• Interpret and act on operational profit and sales reports generated through finance and focus on improving under-performing areas
• Monitor sales performance against last year, last week and budget on a daily and weekly basis and to give feedback to managers and also to communicate to staff
• To be well versed with the P&L of the store Shop Keeping and Store Standards
• Ensure accurate stock merchandise and management (stock ageing , stock loss, space management) within the store
• Oversee and monitor all point of sales activities in the store which includes - sales transactions, tracking customer orders and payments, registering sale and maintaining inventory updates, providing service, handling returns and refunds, gathering consumer data for feedback
• Oversee and monitor the inventory management in the store ( stock availabililty, order management, back store management, stock movement within store)
• Ensure that the store is in compliance with the company policy for all
employment and state laws, including wage and hour, human rights and equal
employment opportunities
• Ensure the company policy and procedures are communicated in a timely
manner and adhered to accordingly
• Oversee cash transaction entry and management ( petty cas, pos cash
elements, change floats)
• Regularly audit own store administration and resolve any issues
• Monitor and continuously seek to understand commercial environment, local
trading patterns, competitor activity and market trends in the retail sector and
their impact on store.
• Monitor and handle customer complaints and take corrective action in line
with Company policy
• Maintain high standards of visual appearance throughout the store including
all non-retail areas
• Maintain window and in-store displays to a high standard in line with
merchandising guidelines
• Prepare and review store reports on sales, commercial profit and stock
ageing (slow moving, fast moving and non moving items)
• Execute price revisions within the store
• Maintain a high level of store health and security for company assets, cash,
stock and customer property
• Ensure seasonal peaks, important trading/promotional events are taken
account of when preparing forecasts and staff rosters
• Assess mystery shopping feedback and prepare action plan for improvement
People Management
• Ensure store expectations and priorities are communicated to staff
• Review and provide regular feedback on staff’s performance against
expectations
• Carry out regular and relevant in-store training and enrol staff on relevant
Learning and Development courses
• Support induction of new recruits through buddy system
• Monitor staff welfare ( staff accommodation and transport) and facilitate
complaint resolution
• Oversee staff development and drive motivation levels of the store associates
• Ensure effective resource planning and succession planning"