QAQC Manager

Job Purpose

To lead the Quality Department in ensuring all raw materials, in-process, and finished products meet company and regulatory standards.
Responsible for maintaining and improving the Quality Management System (QMS), supporting product development validation, and driving continuous improvement in product consistency, customer satisfaction, and compliance.

Key Responsibilities

1. Quality System & Compliance

Establish, implement, and maintain the company’s QMS in line with ISO 9001, ISO 14001 standards.
Ensure all SOPs, Work Instructions, and QC inspection forms are properly maintained and updated.
Lead internal audits and support external/customer audits.
Maintain and ensure product compliance with local and international standards (DOE, DOSH, GHS, VOC, etc.).

2. Quality Control Operations

Oversee incoming raw material inspections — resin, pigments, solvents, tinplate, propellants, valves, etc.
Supervise in-process QC for mixing, filling, and packing stages (viscosity, gloss, hiding power, adhesion, spray pattern, leak test, weight check).
Approve or reject finished goods (FG) based on COA and customer specifications.
Ensure all laboratory instruments are calibrated, validated, and properly maintained.
Review and sign off QC inspection reports and COAs before shipment release.

3. Customer Quality & Complaint Handling

Lead 8D / Root Cause Analysis (RCA) for internal and customer complaints.
Coordinate corrective and preventive actions (CAPA) with Production, Maintenance, and R&D.
Prepare Monthly Quality Reports highlighting defects, trends, and improvement actions.
Visit customers for quality-related issues when necessary.

4. Continuous Improvement

Lead Kaizen projects focused on scrap reduction, yield improvement, and process stability.
Introduce SPC (Statistical Process Control) and other data-driven methods.
Train QA/QC team on problem-solving, visual inspection, and testing methods.
Collaborate with R&D to validate new formulations, color matches, and raw materials.

5. People Management & Leadership

Manage QA/QC team scheduling, training, and competency development.
Set department KPIs (e.g. rejection rate, customer complaint closure rate, inspection accuracy).
Conduct performance reviews and build team technical capability.
Foster a strong culture of discipline, accountability, and safety in the lab and plant.
Requirements :

1. Academic Qualifications

Bachelor’s Degree in Chemistry, Chemical Engineering, Industrial Chemistry, or related science field.
2. Work Experience

Minimum 5–8 years experience in QA/QC roles within chemical, coating, aerosol, or paint manufacturing industries.
Strong experience in color matching, viscosity control, and chemical raw material analysis (especially solvents, resins, pigments).

3. Technical Knowledge

Deep understanding of:

Aerosol paint formulation
Propellant systems (LPG/DME)
Solvent-based coating systems
Wet chemistry testing (density, pH, viscosity, fineness)
Spray testing, adhesion, drying time, gloss, hardness
Raw material specifications & quality standards
Familiarity with MSDS, TDS, and chemical safety requirements.
Able to lead root cause analysis using: 8D,Fishbone,5 Why’s, PDCA & FMEA (optional but good)

4. Quality System Knowledge

Strong knowledge of:
ISO 9001:2015
ISO 14001:2015
Calibration systems
Internal & external audits
Experience handling customer complaints, corrective actions, preventive actions (CAPA).

5. Leadership & Management Skills

Ability to lead a QAQC team (inspectors, chemists, technicians).
Strong decision-making and problem-solving skills.
Able to train QC inspectors and chemists on testing and standards.

6. Documentation & Reporting

Skilled in preparing:
QC reports
Non-conformance reports (NCR)
CPAR/8D reports
Batch release reports
QA audit summaries
Able to maintain BOM accuracy and ensure formulation compliance.

7. Soft Skills

Good communication (Bahasa Malaysia & English).
Strong teamwork between R&D, production, and management.
Ability to work under pressure in a fast-paced manufacturing environment.

8. Additional Requirements

Not color blind (VERY IMPORTANT for paint industry).
Knowledge of ESH and chemical handling regulations.
Willing to travel between factory and customer sites if required.
Good attention to detail and high integrity in quality decisions.
Job Type: Contract

Contract length: 12 months